Terms & Conditions

Last updated: April 27, 2026

1. Acceptance of Terms

By accessing and using Lumira ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms, please do not use the Service.

2. Entertainment Purposes Only

IMPORTANT: Lumira is provided solely for entertainment purposes.

All Lumira products, including readings, sketches, compatibility reports, and interactions with the Lumira Chat feature, are intended for reflection and entertainment purposes only. Lumira is not a licensed psychic, therapist, medical professional, legal advisor, or financial advisor. Content should not be used as a substitute for qualified professional advice and should not be considered as:

• Professional medical, psychological, or mental health advice
• Financial or legal advice
• Relationship counseling or therapy
• Scientific, factual, or empirically verified information
• Guaranteed predictions or outcomes

AI Disclosure. Some features of the Lumira service, including the Lumira Chat feature and certain reading generations, use artificial intelligence technology to create personalized responses and content. AI-generated content is meant for reflection and entertainment and should not be considered professional advice of any kind.

Nothing in this disclaimer excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law, the Canadian Consumer Protection Acts of any province, the New Zealand Consumer Guarantees Act, or any other applicable consumer protection law that cannot be lawfully excluded.

All sketches and readings are AI-generated and based on spiritual interpretation. They are subjective in nature. Any decisions you make based on content from Lumira are your sole responsibility.

3. Age Requirement

You must be at least 18 years old to use this Service. By using Lumira, you represent and warrant that you are at least 18 years of age.

4. Payments and Billing

All Lumira products are one-time purchases with no automatic recurring charges. This includes the Soulmate Sketch ($19), optional one-time add-ons (Confidential Dossier, Soulmate Letter, Compatibility Reports, Financial Destiny Reading), individual paid Library Readings (typically $11–$17), and consumable digital products including Chat Credits used in the Lumira Chat feature.

• All products are digital goods delivered electronically to your private account
• Delivery is instant — your content is available within minutes of purchase
• Your card statement will show LUMIRA-APP.COM (for the Soulmate Sketch and add-on purchases) or LUMIRA* READING (for paid library readings). Other variations beginning with LUMIRA* may also appear — see lumira-app.com/charge for the full list.
• All payments are processed securely through our payment partners
• By completing your purchase, you confirm you have received access to your digital content

All purchases are subject to our 30-day money-back guarantee (see Section 5), except consumable digital products, which are sold on a final-sale basis and are non-refundable once purchased.

Consumable Digital Products. Consumable digital products, including Chat Credits, are delivered to your account instantly upon purchase and are consumed through use. Because these products are delivered and consumed in real-time, they are sold on a final-sale basis and are not eligible for refund under the 30-day money-back guarantee described in Section 5 and our Refund Policy. This exception applies only to consumable digital products; all other Lumira products remain subject to the standard 30-day refund policy.

Statement Descriptor. Your payment card statement will show a descriptor indicating the charge originated from Lumira. The Soulmate Sketch and add-on purchases (such as the Confidential Dossier or Soulmate Letter) appear as LUMIRA-APP.COM. Paid Library Readings appear as LUMIRA* READING. Other product-specific variations beginning with LUMIRA* (such as LUMIRA* IDENTITY, LUMIRA* DESTINY, LUMIRA* COLLECTION, and others) may also appear depending on what was purchased — the complete current list is published at lumira-app.com/charge. If you do not recognize a charge, please contact support@lumira-app.com before initiating a dispute with your card issuer so we can help identify and resolve the matter quickly.

5. Refunds

To request a refund, email support@lumira-app.com with the email address used at checkout. We process refunds the moment we see your request. Funds typically appear within 5–10 business days depending on your bank.

You may also visit lumira-app.com/refund for a one-click refund request.

After the 30-day period, all purchases are final and non-refundable. Exception: If a technical issue prevents access to your content at any time, contact us and we will resolve it or issue a full refund regardless of the timeframe.

We respond to all support requests within a few hours — often much faster.

Consumer Rights Notice. Residents of Australia, New Zealand, and Canada retain all rights under their local consumer protection laws, including statutory consumer guarantees that cannot be excluded by contract. Our 30-day money-back guarantee is offered in addition to, and does not replace, any rights you have under applicable law.

6. Optional Add-On Purchases

Lumira offers optional additional content for purchase, including:

• Confidential Dossier (name, location, timing details)
• Soulmate Letter (personalized message)
• Compatibility Reports
• Financial Destiny Reading

These are optional. You are never required to purchase additional content. All one-time add-on purchases are subject to the 30-day money-back guarantee.

Library Readings

Library Readings are individual personalized readings available for purchase from your portal library — for example, The Wound You're Hiding, The Type You Keep Picking, and other titles offered from time to time. Each Library Reading is a one-time purchase, typically priced between $11–$17, delivered instantly to your private account, and subject to the standard 30-day money-back guarantee. Charges for Library Readings appear on your statement as LUMIRA* READING.

Consumable Digital Products

In addition to one-time add-ons, Lumira offers consumable digital products:

• Chat Credits: Used to send messages to Lumira's AI guide within the Lumira Chat feature. Each credit corresponds to one message. Credits are delivered to your account instantly upon purchase, never expire, and are consumed as you use the Chat feature.

Consumable digital products are tied to your Lumira account and cannot be transferred, sold, exchanged, or redeemed for cash. Because they are delivered and consumed in real-time, they are sold on a final-sale basis and are non-refundable once purchased. See our Refund Policy for full details.

7. Digital Delivery and Account Access

All Lumira content is delivered digitally to your private account at portal.lumira-app.com. You may access your content at any time using your email address and permanent login PIN provided in your order confirmation email.

If you experience any difficulty accessing your account, contact support@lumira-app.com and we will assist you personally within a few hours.

8. User Account

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

9. Intellectual Property

All content, features, and functionality of Lumira — including text, graphics, logos, images, AI-generated sketches, and software — are the exclusive property of CCC Media LLC and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or share content from Lumira without permission
• Use Lumira's content for commercial purposes
• Reverse engineer or attempt to extract source code

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Lumira and CCC Media LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We do not guarantee the accuracy, completeness, or usefulness of any information provided
• You use the Service at your own risk
• Our total liability to you for any claim arising out of or related to the Service shall not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100 USD). This limitation applies to the maximum extent permitted by law. Nothing in this Section limits liability that cannot be excluded under applicable consumer protection law in your jurisdiction.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Prohibited Uses

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to any portion of the Service
• Share, resell, or redistribute content from the Service
• Harass, abuse, or harm other users
• Use automated systems or bots to access the Service
• Attempt to bypass payment systems

13. Modifications to Service

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

For US Residents. Any disputes arising from these Terms or your use of the Service shall first be addressed through good-faith informal resolution. Before filing any formal action, you agree to send a written notice of dispute to support@lumira-app.com describing the issue and the resolution you are seeking. We will have thirty (30) days to respond and attempt resolution. If the dispute is not resolved within thirty (30) days, either party may pursue binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Each party waives the right to a jury trial and to participate in class actions, to the maximum extent permitted by law.

For Canadian Residents. Disputes shall be resolved under the laws of your province of residence. You retain the right to bring proceedings in your local courts. Mandatory arbitration does not apply where prohibited by provincial consumer protection law, including the laws of Quebec and Ontario.

For Australian Residents. Nothing in these Terms excludes your rights under the Australian Consumer Law or the jurisdiction of Australian courts. You may bring legal proceedings before the competent courts of your state or territory of residence. Mandatory arbitration does not apply to the extent prohibited by Australian law.

For New Zealand Residents. Nothing in these Terms excludes your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act. You may bring legal proceedings before the competent courts of New Zealand.

For UK Residents. Nothing in these Terms excludes your rights under the UK Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. UK consumers ordinarily have a 14-day cancellation right for digital content, except where digital content has been delivered with your express consent and acknowledgement that this cancellation right is lost — which is the case for our instantly-delivered digital products, where delivery begins immediately upon purchase. You retain all other statutory rights under UK law. You may bring legal proceedings before the competent courts of the United Kingdom, and mandatory arbitration does not apply where prohibited by UK consumer protection law.

Informal Resolution. We encourage you to contact us directly at support@lumira-app.com before initiating any formal dispute. We resolve the vast majority of concerns within hours.

15. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify you of material changes via email or through the Service.

16. Limitation on Claims Period

To the maximum extent permitted by applicable law, you agree that any claim or cause of action arising from or related to your use of the Service or these Terms must be filed within one (1) year from the date the claim or cause of action first arose. Failure to do so will result in the claim being permanently barred. This limitation does not apply where prohibited by applicable consumer protection law in your jurisdiction.

17. Contact Information

For questions about these Terms, billing issues, refund requests, or account support:

CCC Media LLC
Registered in Wyoming, United States
Email: support@lumira-app.com
We typically respond within a few hours — often much faster.