Support

Most issues resolve in one click. We're here if you need us.

Quick Actions

The fastest way to get what you need:

Request a refund → 30-day money-back guarantee. Instant processing. Identify a charge → See LUMIRA-APP.COM or LUMIRA* on your statement? Access your account → Log in to view your reading anytime. Refund policy → Our full 30-day guarantee terms.

Common Questions

How long does my reading take?

Your reading is generated and delivered within minutes of purchase. You'll receive an email with an access link to your private account.

I didn't receive my email.

Check your spam or promotions folder first. If you still don't see it, email us with the address you used at checkout and we'll resend.

Is this a subscription?

No. All Lumira products are one-time purchases with no recurring charges. You will never be automatically billed beyond your initial purchase.

I'd like a refund.

Visit lumira-app.com/refund for instant processing within our 30-day guarantee window.

Still Need Help?

If the above didn't solve it, email support@lumira-app.com and a human will get back to you — typically within a few hours.

Include the email address you used at checkout so we can quickly locate your order.

For privacy requests (access, deletion, correction), email support@lumira-app.com with "Privacy Request" in the subject line.

CCC Media LLC
Registered in Wyoming, United States
Email: support@lumira-app.com